authenticator

Question

i need help getting into my account i have the email and password correct but it wont let me into my email

Answer 1

Hi, I'm John!

To help narrow down the issue:

1. What exactly isn’t working with Microsoft Authenticator? For example, is it not showing a code, or not approving the sign-in?
2. Did you recently change phones, and was the app previously set up on an old device?
3. Are you signing in with a personal Microsoft account, or a work or school account?

Answer 2

(If personal Microsoft account)

In the meantime, you can try the recovery process using this Microsoft support article:

"Restore account credentials from Microsoft Authenticator" https://support.microsoft.com/account-billing/restore-account-credentials-from-microsoft-authenticator-ce53096e-1e1c-4840-9e32-1618bc33cd43

Here’s a quick summary of what’s in there:

• On your mobile device, open the Authenticator app.
• Select "Begin recovery"
• Sign in using the personal Microsoft account you originally used to set up the backup.
• The app should then restore your account credentials automatically.

Let me know if you see the restore option.

Answer 3

i don’t remember if i did, but i was on ios

Answer 4

yes i recently changed phones and now i cant get into anything