Constant System Crashes. Please Help.

Question

Constant System Crashes. Please Help.

rassmatic 0

Hey all,

I'm having daily system crashes, but I can't figure out why. Its a Windows 11 Pro system. Fully updated. Not sure if its from a recent update, but I don't know where else to look. Please see the attached dump file.

https://drive.google.com/file/d/1nUrrMMZHrqIVlv0BnVTklNepDxO9eHbr/view?usp=sharing

Any help would be greatly appreciated.

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3 answers

Your answer

Answer 1

Lucus-V 8,775 Microsoft External Staff Moderator

Hi rassmatic,

Please try some workarounds from vgk.sys Error Troubleshooting (13th and 14th generation Intel CPUs), especially increasing Vcore part that ensures your CPU has enough power during load.

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Regarding the information that you have browser crash, it might be also related to memory problem. Please take some suggestions bellow:

BIOS
- Enter your BIOS and disable XMP profile
Test your RAM
- Use a third-party tool like Memtest or Memtest86 for memory testing
- It is recommended to run memory tests in DDOS or standalone environments and run them for at least 3-4 cycles to ensure that memory is fully tested
- If the memory test returns any errors, there may be a problem with the CPU memory chipset, overclocking configuration, or the memory hardware itself
Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

If you have further information , please feel free to let me know.

Lucus-V 8,775 Reputation points Microsoft External Staff Moderator

2026-07-05T15:20:17.7766667+00:00

Hi rassmatic,

I hope everything is going well on your end. Just wanted to check in and see how things are going for you lately, anything you'd like to share or discuss?
rassmatic 0 Reputation points

2026-07-05T17:13:24.7966667+00:00

Hey. As I mentioned a couple of days ago, I believe the issue was caused by having too many USB devices connected at the same time. I had three game controllers with charging docks connected through passive USB hubs, which may have been drawing too much power from the system.

I have since disconnected the devices I do not currently need, and the system has not crashed once in the past week.
Lucus-V 8,775 Reputation points Microsoft External Staff Moderator

2026-07-06T15:29:08.37+00:00

Hi rassmatic,

I'm happy to hear that you have found the root cause and really appreciate your feedback. Just an additional information, if you have a lot of USB devices, you may consider using an USB hub with external power.

If you have further questions, please feel free to make a thread.

Answer 2

JULIUS MWANIKI 0

Check Windows 11’s Event Viewer for critical errors and run sfc /scan now plus dism /online /cleanup-image /restore health to rule out recent update or system file corruption.

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Answer 3

Ivan B 116.3K Independent Advisor

Hi ,

Search for msinfo32.exe in the search bar, take a screenshot, and post it here so we can see the correct laptop model or desktop configuration.

Thanks

rassmatic 0 Reputation points

2026-06-25T23:46:54.2066667+00:00

Sure. See the screenshot below.
Ivan B 116.3K Reputation points Independent Advisor

2026-06-26T00:00:42.17+00:00

Hi,

The Minidump indicates a failure—possibly related to Windows (such as corrupted files or registry issues) or a driver/hardware problem.

Since you have a 14th-generation Intel processor, did you build or buy this PC between 2023 and 2024?

Are you aware of the Intel microcode issue?

Open the command prompt (admin) and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth, wait for the process to finish and restart the computer.

Then perform a clean boot and if you want to uninstall applications that you do not use.

https://support.microsoft.com/en-us/topic/how-to-execute-a-simple-boot-start-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

Thanks.
rassmatic 0 Reputation points

2026-06-26T00:08:31.35+00:00

Hi, It's a custom built PC and yes I'm aware of the microcode issue. I'm on the latest bios for the board which supposedly patched it. Thing is, I'd wasn't experiencing these daily crashes before. It only began a month or 2 ago. I reinstalled the OS. Installed only what I use. And still.

I ran the 2 commands you posted this evening, so I'll see if it makes a difference. Is it possible it can be a Windows update?
Ivan B 116.3K Reputation points Independent Advisor

2026-06-26T00:14:30.6466667+00:00

Hi,

In this case, I believe it is likely a microcode failure. While a BIOS update can mitigate the issue, the underlying damage is permanent; it cannot be fixed via software—only hardware—so you would need to replace the processor.

The problem is that the processor begins to malfunction after a period of use due to degradation, leading to random or constant crashes.

There is generally no way to confirm the issue directly, but if you have already reinstalled Windows and the crashes persist, it is possible that your processor is degraded.

Note that this applies if you built or purchased this PC between 2023 and 2024.

Have you looked into the RMA process?

Can you tell me if the crashes occur during heavy usage or normal use?

Thanks.
rassmatic 0 Reputation points

2026-06-26T00:20:46.18+00:00

I bought it in June of last year. I actually haven't received any crashes while doing more intensive things like gaming. The only time it crashes is simple web browsing, playing a movie over Plex, and sometimes if its just idle. One weird thing I've noticed is that while watching a Youtube video, the browser will crash and I'll get that "Aww Snap" page. As I said, it only started happening recently.
Ivan B 116.3K Reputation points Independent Advisor

2026-06-26T00:23:25.1666667+00:00

Hi,

If you bought it late last year, everything is fine—it isn't one of the affected processors.

What GPU do you have?

Do this: go to Device Manager, look under the "Display adapters" tab, take a screenshot, and post it here.

Thanks.
rassmatic 0 Reputation points

2026-06-26T01:14:09.33+00:00

Hi sure. I own an RTX 4090. I also have integrated graphics, which I don't use.
Ivan B 116.3K Reputation points Independent Advisor

2026-06-26T01:22:19.8333333+00:00

Hi,

First, disable the integrated graphics in the BIOS and leave only the Nvidia card enabled.

Are you already on the latest BIOS version?

Thanks.
rassmatic 0 Reputation points

2026-06-26T03:31:33.3933333+00:00

Yup, I disabled the integrated graphics and I'm on the latest BIOS for my board.
Ivan B 116.3K Reputation points Independent Advisor

2026-06-26T15:58:20.99+00:00
Hi,

I recommend using DDU.

https://www.wagnardsoft.com/forums/viewtopic.php?t=5582

Note: DDU is a third-party application used to completely uninstall and reinstall the GPU driver.

After downloading, extract DDU to a folder.

Run the Display Driver Uninstaller.exe application, select the "Device type" tab, and choose "GPU". Select the option to uninstall drivers for "All GPUs".

Click the first option, "Clean and restart", and wait for the process to complete.

After running DDU and installing the driver:

https://www.msi.com/Motherboard/MPG-Z790-CARBON-WIFI-II/support

ME Firmware ver: ME_16.1.40.2765

ME Firmware update SOP

Intel Chipset Driver

MSI USB Audio FW Update Tool

Intel Management Engine Driver

Intel GNA Scoring Accelerator

Intel Serial IO Drivers

https://www.nvidia.com/en-us/drivers/details/272764/

You will need to reinstall the chipset and NVIDIA video drivers after using DDU to remove any traces of the Intel video driver.

Open the Command Prompt (as administrator) and run the following commands: sfc /scannow and dism /online /cleanup-image /restorehealth. Wait for the process to complete and restart your computer.

Next, perform a clean boot and, if you wish, uninstall any applications you do not use.

https://support.microsoft.com/en-us/topic/how-to-execute-a-simple-boot-start-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

Run a 24-hour test to verify that everything is working correctly.

Note: This is a non-Microsoft website. The page appears to provide accurate and reliable information. Be aware of advertisements on the site that may promote products often classified as PUPs (Potentially Unwanted Programs). Carefully research any product advertised on the site before deciding to download and install it.

Thanks
rassmatic 0 Reputation points

2026-07-01T13:28:01.49+00:00

Hey, quick update.

I tried everything that was suggested, but the system was still crashing.

However, I decided to disconnect all USB devices from the back of the PC, and so far, the system seems pretty stable.

It occurred to me that I had a lot of devices connected, including game controllers with docking stations, a webcam, a fingerprint reader, and two unpowered USB hubs that were both fully maxed out. It’s possible that I may have been overloading the PC.

I’ll continue monitoring it for a while to see if the crashes stop completely, but so far, it seems promising.