Lost Microsoft account

Question

Hi, I need help restoring an old Microsoft account. I had a Microsoft account linked to the email (PII Removed) which had Minecraft: Java Edition on it. I accidentally created a new Microsoft account using the same email, after when I tried to log into minecraft, it said that this microsoft account didn't exist. I think this replaced or deleted the old one. My Minecraft username was (PII Removed). I need the old account restored so I can access my Minecraft license. Is there any way to recover it please help

Answer 1

Unfortunately, in this case, there is nothing that can be done to recover the account once the security info has been modified by the hacker.

Moving forward, please check this link for more information on how to secure your account and to prevent hacking incidents: https://support.microsoft.com/accounts-billing/manage/how-to-help-keep-your-microsoft-account-secure

Best regards,

Darhyl

Answer 2

Hey there! Nice to meet you!

I'm sorry you are experiencing this.

Since you were able to create a new Microsoft account using the same primary email address, this means that either your previous Microsoft account was deleted after two years of inactivity, or the account was compromised and the hacker replaced the account's primary email address and security information. As a result, you received the error message stating that your account doesn't exist.

Either way, I hate to be the bearer of bad news, but in this case, there is nothing that can be done to recover your Microsoft account.

Thank you for your understanding.

Best regards,

Darhyl