Error Code Issue

Question

cannot connect to internet because of error code 7:0X80040801--system level

Answer 1

Greetings!

This is Tin, I'll do my best to help. Sorry to hear that you're experiencing Internet issue. May I know where are you getting this error? Is this only happening on specific browser or website? Have you tried to use other browser and check other website? Are you getting the same issue?

If yes, please follow the steps below:

Please check and follow the steps below:

1. Please shutdown your laptop and wait for at least 5 minutes before turning it on. Please check if the issue persists.
2. Reset the Network

Please click start menu and type Command Prompt

Kindly right click on it

Please select run as administrator

Please copy and paste the command below and hit enter.

netsh winsock reset

netsh interface ipv4 reset

netsh interface ipv6 reset

netsh winsock reset catalog

netsh int ipv4 reset reset.log

netsh int ipv6 reset reset.log

ipconfig /release

ipconfig /flushdns

ipconfig /renew

Please wait for it to finish, restart your device and check if the issue still persists.

Please let me know the result. I'll be happy to assist you all the way until it's resolved.

Thank you,

Christine L