Subscription & BillingConcern

Question

I'm seeing 2 email address link to my Microsoft ******@outlook.com and ******@gmail.com. how many subscription are you seeing for me. I got an email yesterday saying my subscription was renewed however my subscription should not be expired until 2027. Also I'm seeing charges on Visa card that I'm not seeing when I click on ******@outlook.com. Please let me know how many account do I have
I

Answer 1

Hi, I'm John! I will help you with this.

Microsoft 365 subscription is tied to the Microsoft account used to buy it. Since you see both an Outlook address and a Gmail address, please check both accounts separately.

• Sign in here with the Outlook account first: https://account.microsoft.com/services
• Then check billing history here: https://account.microsoft.com/billing/orders
• After that, sign out and repeat the same steps using the Gmail address.

---

Then, to help narrow down the issue:

1. Does the renewed subscription email show which email address it was sent to?
2. Do you see an active subscription under both the Outlook and Gmail accounts?
3. Is the Visa charge listed in the order history under either account?