Sign-in failed Error code: AADSTS5000225

Question

Sign-in failed Error code: AADSTS5000225

Sreehari Thopsi 0

Hi Team,

Seems due to long inactivity my Azure Account been suspended I guess, can you please help me in restoring this ?

Sreehari Thopsi

.

[Mod Removed - PII]

[Moderator edit: Changed tags from: Azure | Azure Cloud Services ]

Goutam Pratti 6,215 Reputation points Microsoft External Staff Moderator

2026-06-29T10:42:52.94+00:00
Hi @Sreehari Thopsi ,

Good Day !

I understand you are encounterring an error code: AADSTS5000225 while trying to access the Microsoft Entra ID admin center.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Let us know if you have any additional queries. Happy to assist you further.
Goutam Pratti 6,215 Reputation points Microsoft External Staff Moderator

2026-06-30T14:29:20.6733333+00:00

Hi @Sreehari Thopsi

Following up to see if there is an update.

1 answer

Your answer

Goutam Pratti 6,215 Reputation points Microsoft External Staff Moderator

2026-06-29T10:42:52.94+00:00

Hi @Sreehari Thopsi ,

Good Day !

I understand you are encounterring an error code: AADSTS5000225 while trying to access the Microsoft Entra ID admin center.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Let us know if you have any additional queries. Happy to assist you further.
Goutam Pratti 6,215 Reputation points Microsoft External Staff Moderator

2026-06-30T14:29:20.6733333+00:00

Hi @Sreehari Thopsi

Following up to see if there is an update.

Answer 1

Hi @Sreehari Thopsi

The error code AADSTS5000225 indicates that the tenant has been blocked due to inactivity. If you encounter this error, you can reactive your tenant within the first 20 days following the deactivation. If the tenant remains inactive for more than 20 days, it will be deleted permanently and cannot be recovered.

If you are within the first 20-day period, you can follow up official article from here : https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

or, you can create new tenant from here : https://learn.microsoft.com/en-us/entra/fundamentals/create-new-tenant?tabs=workforce

Best.

YucelD.