I have two subscriptions.

Question

I have two subscriptions to 365, but only one (1) shows up in my email that I use. Both are being billed to my credit card, one on July 1, the other on Dec. 1 yearly.

#1 - is 365 Family, Dec. 1 Renewal, [removed to protect privacy]

#2 - is 356 Personal, July Renewal

How can I cancel the family plan????

Answer 1

Hey there! Nice to meet you!

Based on your description, the second subscription is active on a different account.

Kindly follow the guide on the official Microsoft website to investigate the details and locate the duplicate charge from Microsoft at this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction and if this happens to be a forgotten subscription renewal, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

You may also try contacting Microsoft Support for further assistance in tracking the second charge:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the duplicate transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl