Human Contact Services

Question

My Microsoft account has been blocked since April, it is now January. I have been trying to reach humans from Microsoft by phone for months now because when I ask for support by online chat, they always give me the same link that never works. If someone could please let me know how to contact them by phone, that would be a big help. Thank you.

Answer 1

Thank you for the information.

Since you do not have 2FA and if you do not have any linked verification methods for a password reset, I'm afraid the only way to recover/unblock the account is through the account recovery web form: https://account.live.com/acsr

You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please be advised that Microsoft Support will not be able to grant you access to your account.

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

Hey there! Nice to meet you!

Just to confirm, did you have two-factor authentication (2FA) active on the account?

If yes, are you able to access the second factor of authentication?

Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

For clarification, may I know when was the last time you successfully signed in to your account?

Best regards,

Darhyl