Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Neither one of those options work.
Update Payment Method
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 62%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
Marjorie Webb
0
Reputation points
How do I remove OLD credit cards from my account that will never be authorized because they are closed
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 15%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOI%3C/text%3E%3C/svg%3E)
Onyx Is here 4,355 Reputation points Independent Advisor2026-07-01T14:26:48.6866667+00:00 Sorry to hear you're having trouble.
If you would like to add or remove any payment methods from your account then you would need to log in to https://account.microsoft.com and click on the Billing tab. If you have any issues beyond that then you would need to contact support via https://support.microsoft.com and click on Contact Us.
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Marjorie Webb 0 Reputation points
2026-07-01T16:46:59.7166667+00:00 Neither one of those options work.
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