Double payment

Question

I have been charged twice for renewed subscription. Please refund one of payments.

Answer 1

This forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly to resolve the double payment, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option