minecraft code redeem error

Question

Hello,

I am extremely frustrated with this issue.

Every time I try to redeem my Minecraft gift card, I receive the following error:

"코드와 함께 제공된 안내를 확인하세요. 다른 웹 페이지 또는 장치에서 코드를 사용해야 하거나, 이 코드를 사용할 요건을 갖추지 못했을 수 있습니다." or if translated, "check the instructions that came with your code. You might need to redeem it on different web page or device, or you might be ineligible to redeem this code"

Before contacting support, I made sure to check everything on my end:

• The code was entered correctly.
• I am using the official Minecraft redemption page: https://www.minecraft.net/redeem
• The gift card was purchased in Korea.
• I am redeeming it from Korea.
• I have tried multiple browsers and devices, and the same error appears every time.

At this point, it is unreasonable to suggest that I continue repeating the same basic troubleshooting steps. I have already done everything that your support articles recommend. The problem appears to be with the code itself or with Microsoft's redemption system.

I purchased this gift card expecting it to work, and it is unacceptable that I cannot redeem it despite following all of the required instructions.

I would appreciate a prompt response with an actual investigation into this issue rather than general troubleshooting advice.

Thank you.

Answer 1

Hello 민형 선,

Welcome to Microsoft Q&A forum.

Before we proceed, in order to better understand the situation, may I know where you bought the code from and what the code is for?

In the meantime, can you please check if you can redeem the code on the Microsoft redeem website redeem.microsoft.com instead? Some codes must be redeemed on this website.

I'm waiting for your reply.