Account compromised

Question

I was playing minecraft and got invited to discord. Then I was told to authenticate my Microsoft account with a code and so I did. Now the email changed. My phone number and password too. Everything. Even my windows pin and face recognition doesnt work. I tried to submit recovery but nothing works. I have recipe on my original email of my order on Sea of thieves and I thought maybe that works. I just want to recover my account.

Answer 1

Unfortunately, that is not possible.

Please be advised that Microsoft Support will not be able to assist with manual recovery, unblock, license transfer and escalation for this case, as stated in this article, that they are not permitted to send password resets, access, or even change any details on the account: https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Moving forward, kindly check this link for more information on how to secure your account and to prevent hacking incidents: https://support.microsoft.com/accounts-billing/manage/how-to-help-keep-your-microsoft-account-secure

Best regards,

Darhyl

Answer 2

Hey there! Nice to meet you!

I'm sorry you are experiencing this.

Based on your description, the hacker was able to remove the account's primary email address/security info and replace it with their own email address.

Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl