Unable to Access Microsoft Learn Modules Progress Across Devices

Question

Hi everyone,

I'm having an issue with Microsoft Learn where my learning progress doesn't seem to sync properly between devices. I completed several modules on my desktop, but when I sign in on my laptop, some of the modules still show as incomplete.

I've already tried:

• Signing out and back in
• Clearing browser cache and cookies
• Using different browsers
• Verifying that I'm signed into the same Microsoft account

Has anyone else experienced this problem? Is there a way to force a progress sync or recover missing completion records?

Any suggestions or troubleshooting steps would be greatly appreciated. Thanks!

Answer 1

Try support:https://learn.microsoft.com/en-us/credentials/support/help