Roblox Robux Issue

Question

Subject: Roblox 1,000 Robux reward shown but unavailable — please resolve or refund points

Hello Microsoft Rewards team,

I am writing because the Roblox 1,000 Robux digital card has been listed for 16,050 pts on my Redeem page for months but the Redeem button remains unavailable and the item is repeatedly “out of stock.” I have 16,050 pts saved specifically for this reward and I am not willing to lose that value because the offer is not actually redeemable.

Please do the following within 5 business days:

Explain why this reward is listed for my account but cannot be redeemed.

Restock the Roblox 1,000 Robux reward for my account, or refund my 16,050 points so I can use them elsewhere.

Provide a case number and a clear timeline for resolution.

I have attached screenshots showing the listed reward and my points balance. My Microsoft account email is: [****@yahoo.com]**.

If you cannot resolve this, escalate to a supervisor and confirm the escalation in writing. I expect a prompt, concrete response — not a generic acknowledgement.

Thank you, Saravana kumar

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Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

There could be several reasons for this, such as high demand, limited stock, or the possibility that the companies offering these gift cards have temporarily or permanently stopped providing them.

See,

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However, you can explore and redeem other gift cards that are currently available in your rewards account using your points. https://rewards.microsoft.com/redeem

Please note that this is a user-to-user forum, and the availability of rewards can vary by region. Unfortunately, we cannot provide information on when the rewards will be restocked, so I recommend checking the rewards redemption page frequently to see if your desired rewards become available again.

• In addition to that, you can create a support ticket with the Microsoft Rewards team by visiting https://rewards.bing.com/support.

• When submitting a ticket, please ensure that you are logged in with the account for which you need support, and be patient after submitting your ticket.