Locked out by admin.

Question

Locked out by admin.

harja florian 20

I have locked my laptop from Microsoft app and now when I try to unlock it it does not allow me. I am the administrator and în the Microsoft app I get an error message when I try to reach the device.

The device is connected to the internet.

I tried also the forgot my pin, in case there was a different pin but I only get a black screen and it returns me to the same screen that device was locked by an administrator.

What can I do?

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Answer 1

Estrella721 45,280 Independent Advisor

Hi,

I'm sorry to say that if you locked your device online using Find My Device on your Microsoft account, there is no direct way to unlock it. This feature is designed as a security measure in case the device is lost or stolen.

The only way to regain access is to reset your computer or perform a clean installation of Windows. Please note that a clean installation will delete your files, apps, and settings, while Reset this PC may allow you to choose whether to keep your personal files, depending on the available reset options.

From the sign in screen:

Press and hold the Shift key, then click the Power icon and select Restart while continuing to hold Shift.
This will take you to the Windows Recovery Environment.
Select Troubleshoot > Reset this PC.

If this doesn't work, you'll need to perform a clean installation of Windows. Let me know if you need the steps.

harja florian 20 Reputation points

2026-07-06T05:35:47.4633333+00:00

Why does it not allow me to change the pin?

Is it by design or ther is something wrong.

When tying more actions I get a error message with a melted ice-cream.

TraceID: OYMIi10t80qRpgQw.31.100
Estrella721 45,280 Reputation points Independent Advisor

2026-07-06T06:09:08.3+00:00

Yes, this is by design. When a device is locked using Find My Device, Windows blocks PIN changes and other sign in options to prevent unauthorized access.
harja florian 20 Reputation points

2026-07-06T06:20:40.24+00:00

And the pin is not the same as Microsoft account password, right?

As I do not remember if login was local or online, I tried using the Microsoft password but nothing happened.

So I would have to remember the pin, right?
Estrella721 45,280 Reputation points Independent Advisor

2026-07-06T07:04:16.29+00:00

That's correct. The Windows PIN is different from your Microsoft account password.

Normally, if you forget your PIN, you can select I forgot my PIN to reset it. However, because the device was locked using Find My Device, that option is unavailable by design.

Unfortunately, even if you remember your Microsoft account password, it will not unlock the device while it is in the locked state. As mentioned earlier, the only way to regain access is to reset the PC or perform a clean installation of Windows.
harja florian 20 Reputation points

2026-07-06T07:18:44.7333333+00:00

And if I remember the pin? Will that work?