Second user cannot sign in

Question

transferred data from old windows 10 desktop pc to new all in one windows 11. Data seems to have transferred as well as accounts, however, second user account is unable to sign in. message keeps saying his password is incorrect. can you resolve issue?

Answer 1

Second user account usually fails to sign in after PC migration when the user profile or password sync gets corrupted during transfer. You can try these steps (simple and safe):

First, confirm the correct password by signing in here (to rule out sync issue): https://account.live.com/password/reset

Then on the PC, go to:

Settings → Accounts → Access work or school / Other users → select the second account → remove it → restart the PC → add it again.

If it still says “wrong password”, it’s often a cached credential issue. Do this:

Press Win + R → type netplwiz → check if the user is listed → remove and re-add the account.

Also run a system sync repair:

Settings → Accounts → Your info → sign out and sign back in with the main admin account.

If the account was migrated from Windows 10, sometimes the local profile is broken. In that case, create a new user :

Go to Settings > Accounts > Other accounts > Add account. In the pop-up window, click "I don't have this person's sign-in information," then click "Add a user without a Microsoft account." Enter a name and password for the new account and create it.

This usually resolves it quickly.