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Subscription Creation Error: Failed to create subscription. User is not eligible for an Azure account (PurchaseNeedsReview)
Hello Microsoft Support Team,
I am trying to set up an Azure environment for a hands-on learning lab, but I am completely blocked when attempting to create a new subscription under my upgraded account.
The Issue:
After upgrading my account to Pay-As-You-Go, I navigate to the subscription creation page, but the portal blocks me with the following notification and pop-up error:
Error Message: "Failed to create 'DevOps-Journey' subscription. Could not create an Azure subscription since user is not eligible for an Azure account. Please go to https://aka.ms/AccountReview to contact Azure support for assistance."
Context/Logs: The browser network trace indicates an error code akin to PurchaseNeedsReview.
Troubleshooting Already Attempted:
To rule out local browser or caching anomalies, I have already completed the following steps without success:
- Tried running the configuration inside a completely fresh InPrivate/Incognito window to break the session token cache.
- Verified my profile name and information match my identity credentials.
- Cleared all local site cookies and tried an alternate web browser.
- Confirmed that I am working within my primary default tenant directory.
Since this is an automated safety/eligibility flag on the backend billing infrastructure, I am unable to bypass this gate via self-service troubleshooting in the portal.
Could a moderator or support specialist please assist in reviewing this account lock or escalating it to the Billing/Risk Evaluation team so I can clear this threshold and continue my training?
Thank you for your assistance.