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I recently got a new phone.
I have been using the authenticator app to access my 365 as well as other websites and such that require 2 step verification.
I have 2 email addresses with one being the main one I use...in fact the only one I use to sign in to these sites and services.
When I transferred my data over to the new phone I thought i did everything correctly to switch the authenticator over...and i sent the old phone back....without backup!
the authenticator started to not work
I tried several ways to rectify the situation including deleting the authenticator account and creating it over again, however when I do this it wants to use the authenticator app to sign in or to send a code to the email i cannot access.
I contacted MS support and chatted with a tech that says I switched the main email address on the account i'm trying to use and I do not have access to anything...I am at a loss...I need help
I did the 'send feedback' thing on the app but have not heard anything!
Scott
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
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I have the same problem. It was working perfectly before. Now I dont receive the notification and can't access the account.
I have cleared caches. Made sure my time is set to automatic. Tried to use the I can't use verification app at the moment option. None of its working.
Answer recommended by moderator
I have solved my problem
I am using MS 365 through Godaddy
I solved by resetting the 2 step verification thru them
scott