Clipchamp problem

Question

Cannot open Clipchamp, it says it needs internet connection, but I already have internet.

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Answer 1

Press Windows+R keys on the keyboard, or Right-click Start on the Taskbar and choose Run.

Type/Paste %localappdata%\Packages\Clipchamp.Clipchamp_yxz26nhyzhsrt

Press Enter.

Delete everything in the folder including subfolders - ensure Clipchamp is closed prior.

Restart the comptuer and verify if the problem goes away.

Answer 2

Hi, William!

Is Clipchamp the only app showing this internet connection message, or do other Microsoft apps or websites also have connection problems?

Also, what type of connection are you using, Wi-Fi, mobile hotspot, or Ethernet?

Answer 3

Try the web version: https://app.clipchamp.com

If the web version works, the issue is likely with the desktop app.

You can also try resetting the app:

Settings → Apps → Installed Apps → Clipchamp → Advanced Options

• Select Repair first.
• If that doesn't work, select Reset.