UPS WorldShip downloading software issues

Question

On 7/6/26 the UPS WorldShip desktop shortcut stopped working. Have tried reloading the UPS software and it has gone from bad to worse. Tried the UPS WorldShip support utility and it freezes at the data base scan SQL

Tried to uninstall and reinstall the App and it now has the error: Some or ALL COMM files are not found. Tried to contact the Technical support for UPS and after 3..THREE hours of being on HOLD gave up. Need help!!

we have Windows 11 Home 25H2 version which happen to update on 7-6-26!!!

Desperately need help.

Answer 1

Hi Michael St Pierre, 

I can understand how urgent this is, especially when this system is needed for daily shipping operations and you've already spent hours trying to reach UPS support. Based on your description, this appears to be an issue with UPS WorldShip itself (including its SQL database components) rather than Windows directly. 

Microsoft Q&A unfortunately does not have access to UPS software or internal repair tools. However, since the problem started around the time Windows updated, there are a few Windows-side checks that may help improve the situations while waiting for their support getting back to you. Let's try the following: 

1 - Reset the UPS WorldShip services 

• Press Win + R > type services.msc > press Enter
• Look for any services related to:
  • UPS WorldShip
  • SQL Server
  • SQL Server Express
• Right-click each of them > choose Properties
• Click Start if it stopped. Click Restart if it's already running.

2 - Uninstall WorldShip with Microsoft tool and reinstall

• The error "Some or ALL COMM..." usually indicates that the WorldShip installation is incomplete or damaged.
• A standard uninstall/reinstall may not be enough if remnants of the previous installation or SQL database remain.
• Try running Microsoft's Program Install and Uninstall Troubleshooter:
  • Visit: Fix problems that block programs from being installed or removed | Microsoft Support
  • Change to Windows 10 tab > scroll down and click Download troubleshooter

• Run the tool and choose Uninstalling > if you see any WorldShip-entries, remove.
• Follow the wizard to finish the uninstallation > Restart PC.
• Visit WorldShip website > download and run the official installer again. 

3 - Remove the suspected Windows update if possible 

• Uninstall WorldShip completely (using the steps instructed in Solution #2)
• Open Settings > Windows Update > Update history > Uninstall updates
• If you see an update around the time issue appeared > Uninstall
• Restart the PC > reinstall WorldShip again > run it to check
• If the issue is gone > report to Feedback Hub (Win + F)
• Temporarily pause updates until this is resolved.

4 - Verify the WorldShip database is still present 

• If the UPS Support Utility freezes during the SQL database scan:
  • The database may be corrupted
  • The SQL instance may not be starting correctly.
• Look in (or your chosen saved locations if you set them differently)
  • C:\UPS\WSTD\
  • C:\UPS\WSTD\ImpExp\
• If important shipping data is present, make a backup copy first. 

Unfortunately, if the database scan is freezing and COMM file errors are still occurring after everything, there is a good chance the WorldShip installation or database became corrupted. Windows itself does not include tools to repair UPS WorldShip databases.

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