Locked out

Kathy Creech 0 Reputation points
2026-07-09T16:51:13.8266667+00:00

I been charged for services all year and have not been able to access Microsoft at all. Please help.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. Darhyl Amizola 46,880 Reputation points Independent Advisor
    2026-07-09T17:26:50.6233333+00:00

    Hey there! Nice to meet you!

    Please be advised that unless the account owner is able to access the account, subscription cancellation is not possible, and Microsoft personnel cannot retrieve this information.

    If you are no longer able to recover your account, you will need to reach out directly to your bank and request to freeze all charges from Microsoft, cancelling the subscription on its renewal in the process.

    You may also need to request a new payment method.

    Thank you for your understanding.

    Best regards,

    Darhyl

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