Subscription issue and PDF conversion in Mircrosoft 365

Question

1. I pay a yearly subcription of Microsoft 365. Yesterday I needed to convert a PDF file urgently to edit and I was advised online that I had to pay for "Yearly" to be able to do this and my credit card has been debited accordingly.
2. Have I now duplicated my subscription and can I cancel "yearly" if this is the effect?
3. Is conversion of PDF included in my subsciption for either or both of what I have subscribed for (twice?)

Answer 1

If the monthly order appears in Order history, it means there was a monthly purchase or charge. But if clicking Manage only opens the same annual Microsoft 365 subscription, then it may not be a second active subscription. It may just be a billing/order record linked to the same subscription page.

To confirm, please check this page again: https://account.microsoft.com/services If you only see one Microsoft 365 subscription there, with your annual renewal date, then there may not be a separate monthly subscription to cancel.

If you see a second Microsoft 365 subscription with monthly billing, open Manage for that one and cancel it.

Also, I cannot delete or cancel the order from here, this is a public forum, I do not have access to your account or billing. If there is no separate monthly subscription shown, but your card was still charged, go to Order history and look for a Refund, Cancel, or Investigate option for that July 8 charge: https://account.microsoft.com/billing/orders

I really hope this information is helpful. As I noticed that you marked my response as not helpful earlier.

If all is resolved, feel free to mark the answer for this thread. Otherwise, please let me know if there is anything else I can help you with.

Answer 2

Thanks for the reply.

I do see a duplicate order on the link for order history.

The order number from July 8 is 5373908405. Monthly payment.

My existing annual renewal is order 1c6d722b-e2be-44bc-9ed8-9431ddc4ba76

When I go to the manage subscription for the monthly order, the order that pops up is the annual order.

So does that mean the annual order is not duplicated?

Otherwise please assist me in the deletion of the monthly order.

Thank you.

Answer 3

Hi, I'm John! I will help you with this.

First, please check this page using the Microsoft account you normally use for Microsoft 365: https://account.microsoft.com/services

Also check your order history here: https://account.microsoft.com/billing/orders

If both yearly subscriptions appear there, then yes, it may be a duplicate Microsoft 365 purchase. You can cancel the extra one from the Services & subscriptions page. If it was bought through Apple, Google, or another website, it must be cancelled through that seller instead.

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For the PDF part, Microsoft Word can open many PDF files and convert them into an editable Word document. That feature is included with Word/Microsoft 365. However, it is not a full PDF editor, and the formatting may not always stay exactly the same.

You should not normally need to buy another yearly Microsoft 365 subscription just to open a PDF in Word, unless the charge was for a different service or a third-party PDF converter.

Should you need further information please let me know. Thanks!