Lost Drafts

Question

Lost Drafts

Donna Edwards 0

When I save as a draft to address later it is not going into draft folder when I try to retrieve it, where is it going

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Answer 1

John Jefferson Doyon 79,610 Independent Advisor

Hi, I'm John! I will help you with this.

Can you check first in Outlook on the web here? https://outlook.live.com/mail

Sign in with the same account, then check the Drafts folder there. This will tell us if the draft is being saved to the mailbox or if the issue is only with the new Outlook app.

Also, when you create the draft, do you have more than one email account added in new Outlook? Sometimes the draft is saved under the Drafts folder of the other account if that account was selected in the From field.

Please also try this: Open new Outlook > check the left folder list > expand each account > check each Drafts folder.

If the draft is not showing on Outlook web either, please let me know if this happens with all drafts or only with one specific draft.

Donna Edwards 0 Reputation points

2026-07-09T22:54:46.0433333+00:00

Doing it your way I found them but why can't I see them in my folder? Do I always have to go to https://outlook.live.com/mail to find them?
John Jefferson Doyon 79,610 Reputation points Independent Advisor

2026-07-09T22:59:34.6433333+00:00

No, you should not have to use Outlook on the web every time.

Since the drafts are showing there, the drafts are being saved correctly to your mailbox. The issue is likely that the new Outlook app is not showing or syncing that Drafts folder properly.

Please check this in the new Outlook app:

On the left side, expand the email account you were using, then look for Drafts under that same account. If you have more than one account added, each account can have its own Drafts folder.

Also try right-clicking or opening the folder list and look for Show all folders or expand the account folders. Sometimes Drafts is hidden under the account instead of showing in Favorites.

If it still does not show, please try restarting new Outlook. Then sign out and back in, or remove and re-add the account if needed.