Intune Company Portal and Samsung phone

Question

Hi,

We have been using Intune Company Portal for the last few years but all of a sudden we cant get it to work on our Samsung Phones, model in question is the A12.
Intune CP install fine, but when we try and register the phone it keep saying that the password/pin is too short. But our policy in O365 which is our MDM says PIN's must be a minimum of 6 characters, which the PIN is. Even tried going up to 8 characters, still the same issue. Looking through the reviews of the app in the Google play store it seems this is a common problem.
Any ideas how to fix please?

Answer 1

@DarrylParkyn-4087 Thanks for posting in our Q&A.

For this issue, I have done a lot of research. It seems a known issue. With Q&A limitation, it is suggested to create an online support ticket to find if there is any method that we can fix it in the background. It is free. Here is the support link:
https://learn.microsoft.com/en-us/mem/get-support

At the same time, I will also feedback this issue. Hope this issue will be solved with our efforts.

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Answer 2

Hi,

Thanks for that, I have opened a ticket too and hopefully Microsoft can offer a resolution. Was hoping someone had already found a way!

Answer 3

I also had A12 in my Intune, though model should not matter. Had no such problems as you described. You should be able to track down, which policy is effective on a device via Intune console to make sure you don't have any dublicate or wrong policy applied. Could it also be, that you get something else of a security feature by Samsung which has nothing to do with Intune and that requires longer pin?

Answer 4

Hi Yannara,

I've done some research on this and it looks like something recently changed on Samsung devices which has caused InTune CP to not recognise that the password policy meets the criteria. We only have 1 policy in O365 MDM and this shows that we need a minimum of 6 characters on passwords, the phones have 6 characters so should be fine. I have also tried using 8 characters and it still said I need a minimum of 6! I also changed the policy to only need 5 and this was then replicated to the phone, so I know I am editing the right policy in the MDM.

Thanks
Darryl

Answer 5

@DarrylParkyn-4087 For this issue, there is some progress about it. This issue arose because of a new Company Portal update which was required due to Google's move to use API 30. The password policy requirements are different between API 29 and API 30.

To fix this issue, it is suggested to try to add one of the following five required password types in Android compliance policy：

Then check if it is successful.

For more detailed information, please refer to the description in the following picture:

Hope it will help.