Getting error code 715-123420 for OpenAI deployements

Question

Hi team,
I went through multiple posts mentioning this error code, I tried debugging everything + tried creating a ticket as well, but nothing works, even the ticket creation is stopped at 3rd step which prompts me to post a question here.
Error:
715-123420: Our system has detected this request as unusual activity for your account. If you are confident this is in error, please contact support.

Can you please help me out here?

Best,
Suyash

Answer 1

Hi @Suyash Wattamwar,

We have received an update from the PG team that the issue has been rectified. Analysis and adjustments completed, please try again within 1-2hours.

Could you please check from your end and confirm whether the issue is now resolved?

If the updated response resolves your query, kindly consider clicking Upvote and Accept Answer so it can help others as well.

Looking forward to your response.

Thankyou!

Answer 2

Hi! This error is an account-risk protection block and is not caused by your deployment JSON or model quota. Confirm that the subscription is active and its billing identity is complete, then use Azure billing/account support to request a 715-123420 review. If the normal wizard stops, select a subscription-management or billing problem first and ask for internal routing to the fraud-protection team. Share IDs only inside the support case.