Billing Problem

Question

I have been billed for two 365 a/cs over the past two years. I need to resolve this issue

Answer 1

Please sign in at https://account.microsoft.com/services using every Microsoft account you may have used, as the two Microsoft 365 subscriptions could be registered under different email addresses.

Check the charges at https://account.microsoft.com/billing/orders, then turn off recurring billing for the unwanted subscription.

If either subscription was purchased through Apple, Google or another retailer, the refund must be requested from that seller.