password reset

Question

unable to reset password need to speak with some one about as

keeps telling me two step factor is not available at this time

Keeps telling me cannot verify account

been trying for the last three days

Answer 1

Hey there! Nice to meet you!

The error messages you received when resetting the password indicates that your account is blocked due to the system detecting unusual activity.

Your verification methods will not work until the account block expires. Kindly perform these steps to fix the error:

1. Perform a password reset via Incognito/InPrivate window using different devices and network services.
2. If it doesn't work and since you have tried for three days but to no avail, you may need to wait a longer period, exactly a week. The idea is to wait for the account lock to expire first before you reset the password, as stated in this article particularly under the "Try another verification method" part: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did
3. Lastly, if the error remains after a week of waiting, try to submit an account reinstatement form in order to check your account status and if it can be reinstated: https://www.microsoft.com/concern/AccountReinstatement?SilentAuth=1&wa=wsignin1.0 You may receive the results via email within 48 - 72 hours.

Important: Please make sure not to attempt to sign in or reset the password within that timeframe (1 week), as this may reset the lock cooldown.

Once you have regained access to your account, I highly recommend adding three or more security info to your account for additional verification options, such as a recovery email address, a passkey, and Microsoft Authenticator on account.microsoft.com > Security > Manage how I Sign in > Then click on "Add another way to sign in to your account"

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl