Cannot Get Access Code For One Drive Vault

Mike Daniels 0 Reputation points
2026-07-11T13:08:13.42+00:00

Accessing my Personal Vault on both Windows and the OneDrive website fails with "We couldn't send a code. Please try again later." My security information is verified and unchanged, and the issue has persisted for more than 24 hours. Also, I get the same issue when trying to access my security settings on my Microsoft account. Please help!

Microsoft 365 and Office | OneDrive | For home | Windows
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Answer accepted by question author

Craig Long 18,330 Reputation points
2026-07-11T22:58:41.13+00:00

Sending a code to an email address or phone number is becoming an obsolete method of authentication. Now it's considered a backup method for accessing your account.

I don't know what the problem is with receiving the code. Have you checked the Spam or Junk folder?

Going forward, I suggest you set up Windows Hello on your computer and use it to sign in to your Microsoft account and unlock the Personal Vault.

Configure Windows Hello

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