Cloud Shell Error

Robert Stewart 16

12 hours ago I was able to access my Cloud Shell, but now I can not. I tried even using my VS code extension I have setup in my application. No Results in connecting to the Cloud shell via Azure Portal or VS Code.

Error Message: Failed to provision a Cloud Shell: {"code":"GatewayTimeout","message":"The gateway did not receive a response from 'Microsoft.Portal' within the specified time period."}

kobulloc-MSFT 23,646 Reputation points Microsoft Employee

2021-10-18T15:42:55.037+00:00

@Robert Stewart , are you seeing this consistently? This may be due to a local, temporary disruption in service.
Robert Stewart 16 Reputation points

2021-10-18T15:45:33.583+00:00

Yes I am seeing this constantly. I have a few other classmates now getting the same error. We just have the "Basic Support Plan". Do you suggest waiting it out to see if the fix is resolved on its on in less than 24hrs?
kobulloc-MSFT 23,646 Reputation points Microsoft Employee

2021-10-18T15:55:42.263+00:00

@Robert Stewart , do you mind if I ask what region you are in? Cloud shell is working here in US West. I suspect that this will be resolved within a couple hours as I can't see any major outages that would be causing this:

https://status.azure.com/en-us/status
kobulloc-MSFT 23,646 Reputation points Microsoft Employee

2021-10-18T15:58:01.287+00:00

@Robert Stewart , as a temporary workaround, are you able to use Azure CLI or Azure PowerShell?
Robert Stewart 16 Reputation points

2021-10-18T15:58:12.027+00:00

We are working in the East US. I was looking that chart over and wasn't too sure on what to look for when it comes to the Cloud Shell status
Robert Stewart 16 Reputation points

2021-10-18T16:07:33.287+00:00

I can access other resources, but if I wanted to use the Azure CLI for under Bash or Powershell it is not possible. I was trying to create a new resource group via Command Line. This is how I notice the issue immediately.
kobulloc-MSFT 23,646 Reputation points Microsoft Employee

2021-10-18T16:11:26.23+00:00

@Robert Stewart , (edited) pressing the power button icon will prompt you to restart the Azure Cloud Shell. Doing this creates a new instance and may resolve temporary issues.
Robert Stewart 16 Reputation points

2021-10-18T16:20:31.197+00:00

Thank you for your feedback. I def agree with you on that. From your experience if we changed our resources/services to another region (Ex. West US) our Cloud Shell/CLI should function again?
kobulloc-MSFT 23,646 Reputation points Microsoft Employee

2021-10-18T17:16:43.09+00:00

@Robert Stewart , just confirming that my US West 2 VM is able to access the Azure Cloud Shell. I would try accessing from a different location rather than moving resources. Your storage account would be the only thing that persists if memory serves me correctly, and I don't see any outages impacting storage.

I would also create a support ticket using the Portal. While this should be resolved soon I want to make sure that there's added visibility for what you are experiencing.

Lastly, there is a known timeout issue with Firefox so definitely try a different browser if you happen to be using Firefox:

https://learn.microsoft.com/en-us/azure/cloud-shell/troubleshooting
kobulloc-MSFT 23,646 Reputation points Microsoft Employee

2021-10-21T00:39:22.167+00:00

@Robert Stewart , are you still experiencing issues with the Azure Cloud Shell or have they been resolved?
Robert Stewart 16 Reputation points

2021-10-21T17:44:51.533+00:00

Everything is good now. Thanks for asking.
kobulloc-MSFT 23,646 Reputation points Microsoft Employee

2021-10-21T17:47:19.04+00:00

@Robert Stewart , thank you for the update!

1 answer

kobulloc-MSFT 23,646 Reputation points Microsoft Employee

2021-10-21T18:05:28.297+00:00
Gateway Timeout error and temporary outages
A GatewayTimeout error when attempting to use the Azure Cloud Shell can indicate a temporary disruption in service on our end that should be resolved quickly (within a day if not much sooner):

Error Message: Failed to provision a Cloud Shell: {"code":"GatewayTimeout","message":"The gateway did not receive a response from 'Microsoft.Portal' within the specified time period."}

Check for an outage
You can check to see if there is a known outage using the Azure Status page. Azure Cloud Shell is listed under "Management and Governance" (and since it has dependencies on storage and the portal, it's a good idea to check those as well):

https://status.azure.com/en-us/status

Quick troubleshooting - Restart the Cloud Shell
One of the quickest and easiest troubleshooting steps is to click on the power button to restart the Azure Cloud Shell. This will give you a fresh instance and will resolve many temporary issues:

Still having issues?
If you're still having trouble, be sure to go through the Azure Cloud Shell troubleshooting guide in the documentation to see if there is an issue that you are able to resolve yourself (including a known Firefox issue):
https://learn.microsoft.com/en-us/azure/cloud-shell/troubleshooting

If it looks like an issue on our end, you can create a support ticket to alert us to the disruption in service.
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