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RobertStewart-7692 asked kobulloc-MSFT edited

Cloud Shell Error

12 hours ago I was able to access my Cloud Shell, but now I can not. I tried even using my VS code extension I have setup in my application. No Results in connecting to the Cloud shell via Azure Portal or VS Code.

Error Message: Failed to provision a Cloud Shell: {"code":"GatewayTimeout","message":"The gateway did not receive a response from 'Microsoft.Portal' within the specified time period."}

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@RobertStewart-7692, are you seeing this consistently? This may be due to a local, temporary disruption in service.

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Yes I am seeing this constantly. I have a few other classmates now getting the same error. We just have the "Basic Support Plan". Do you suggest waiting it out to see if the fix is resolved on its on in less than 24hrs?

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@RobertStewart-7692, do you mind if I ask what region you are in? Cloud shell is working here in US West. I suspect that this will be resolved within a couple hours as I can't see any major outages that would be causing this:

https://status.azure.com/en-us/status

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@RobertStewart-7692, as a temporary workaround, are you able to use Azure CLI or Azure PowerShell?

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1 Answer

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kobulloc-MSFT answered kobulloc-MSFT edited

Gateway Timeout error and temporary outages
A GatewayTimeout error when attempting to use the Azure Cloud Shell can indicate a temporary disruption in service on our end that should be resolved quickly (within a day if not much sooner):

 Error Message: Failed to provision a Cloud Shell: {"code":"GatewayTimeout","message":"The gateway did not receive a response from 'Microsoft.Portal' within the specified time period."}

Check for an outage
You can check to see if there is a known outage using the Azure Status page. Azure Cloud Shell is listed under "Management and Governance" (and since it has dependencies on storage and the portal, it's a good idea to check those as well):

https://status.azure.com/en-us/status

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Quick troubleshooting - Restart the Cloud Shell
One of the quickest and easiest troubleshooting steps is to click on the power button to restart the Azure Cloud Shell. This will give you a fresh instance and will resolve many temporary issues:

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Still having issues?
If you're still having trouble, be sure to go through the Azure Cloud Shell troubleshooting guide in the documentation to see if there is an issue that you are able to resolve yourself (including a known Firefox issue):
https://docs.microsoft.com/en-us/azure/cloud-shell/troubleshooting

If it looks like an issue on our end, you can create a support ticket to alert us to the disruption in service.


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