Account access

Glen Lehman 5 Reputation points
2026-07-13T05:24:47.2333333+00:00

I cannot access my account.

Or more correctly I have two email addresses and keep on moving between them.

On continued tries get taken back to an old account

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Ian-T 7,840 Reputation points Microsoft External Staff Moderator
    2026-07-14T10:56:44.38+00:00

    Hi Glen Lehman

    It sounds like the browser may be reusing the old account’s saved session. Please try signing out completely, then open an InPrivate/Incognito window and sign in using the exact email address for the account you want.

    If access still fails, use the Microsoft Sign-in Helper for that specific address.

    Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas. 

    Also, are these two separate personal accounts, or one personal and one work/school account? Separate accounts cannot be merged, but the correct next steps depend on the account types.

    Hope to hear from you soon.

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