Copilot button missing in excel

Question

"My Microsoft account shows Microsoft 365 Family Classic. Copilot does not appear in Word or Excel, and there is no Copilot or AI credits information on my account. How can I enable the button in excel?

Answer 1

Hi,

I wish I had an ideal answer for you, but Microsoft's Policy says that 365 Family subscriptions or 365 Classic subscribers do not get AI aka Copilot Access:

https://support.microsoft.com/en-us/microsoft-365-copilot/frequently-asked-questions-about-copilot-in-microsoft-365-subscriptions

I'm a Microsoft 365 Family or Premium subscriber. Can I share access to Copilot as a part of my plan?

AI features in Word, Excel, PowerPoint, Outlook and Designer included in Microsoft 365 Family and Premium plans are only available to the subscription owner and cannot be shared with others.

Classic Subscription:

https://yourwindowsguide.com/2025/04/use-microsoft-365-without-copilot.html

You can send your feedback to Microsoft using the Help Menu, since this is a user-user support forum. Microsoft recommends switching out of Family subscription

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