Error Code 80180118

Question

Microsoft 365 Business Basic and Entra IDP1. Users unable to set up new PC

Answer 1

Hi  

Based on the information provided, Error Code 80180118 during the setup of a new PC is commonly associated with a device enrollment or licensing issue when Microsoft Entra ID attempts to enroll the device in MDM (Mobile Device Management). This can occur if automatic MDM enrollment is enabled but the user does not have the required Intune licensing. 

Could you please check the following: 

1/ MDM Auto-Enrollment Settings 

• Go to Microsoft Entra Admin Center → Devices → Enroll devices → Automatic enrollment. 
• Verify the MDM user scope setting. 
• If Intune is not being used, temporarily set the MDM user scope to None and test again. 

2/ User Licensing 

• Confirm the affected users are licensed with: 
  • Microsoft 365 Business Basic 
  • Microsoft Entra ID P1 
• If device management through Intune is required, the users will also need an appropriate Microsoft Intune license (or Microsoft 365 Business Premium, which includes Intune). 

3/ Device Join Permissions 

• In Entra Admin Center > Devices > Device settings, confirm that users are permitted to join devices to Entra ID and that the device limit has not been reached 

Here’s a resource that provides more insight: 

• Join Azure AD error 80180008 when inTune enrollment is active 
• Troubleshoot Microsoft Entra hybrid joined devices 
• Intune: Enrolment Error Code 0X80180018 

Please note that this information is shared solely for your convenience. The referenced sites are not managed or maintained by independent advisors, and therefore I cannot guarantee the accuracy, security, or suitability of any software or content available on those sites. I recommend reviewing all information carefully and ensuring you fully understand any potential risks before following suggestions from the provided links.  

I hope this information is useful. Additionally, as other users have raised similar concerns and may not be aware of where to share their feedback, I hope this response helps clarify the situation and suggests a potential next step. Highlighting this information can make it more visible to others in the community who may be facing the same issue, making it easier for them to find guidance and contribute their feedback as well. 

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out. 

I look forward to your thoughts on this. 

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