Logging in correctly

Sarah D 0 Reputation points
2026-07-13T16:51:23.5166667+00:00

I cannot tell if I am signed in to my account properly, and I have a grey cloud icon with a red cross over it.

Microsoft 365 and Office | OneDrive | For home | Windows
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  1. EmilyS726 252.3K Reputation points Independent Advisor
    2026-07-13T17:26:55.7333333+00:00

    Can you click on the gray cloud icon, in the menu that pops up, what does it say, does it give any error message? If so, what does it say exactly?

    Or does it just ask you to sign in? If so, go ahead and sign in.

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    1 person found this answer helpful.
  2. Sarah D 0 Reputation points
    2026-07-13T17:43:16.24+00:00

    Thanks, I think Zoom files were creating a bottleneck. I do have storage with my account and it does seem to be doing a major back-up now.

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  3. Sarah D 0 Reputation points
    2026-07-13T17:35:21.1266667+00:00

    I believe I am signed in (but the cloud is grey-white rather than blue). I was not able to back up files and also seeing a red cross, but that was a problem with where my Zoom recordings were being saved to. I have moved my Zoom recordings and I think I am backing up correctly. I am a OneDrive novice in case you are wondering :-)

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