BILLING ISSUE

Salvador Soto 0 Reputation points
2026-07-13T22:16:58.01+00:00

Hi my Credit card was stolen so the bank sent me a new card. I logged into my account and changed the old credit card number to the new one but I am still getting the BILLING ISSUE ERROR. " There's a billing issue with your microsoft 365 subscription. To avoid losing access please update the payment method.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Jeronimo Fuerte 43,225 Reputation points Independent Advisor
    2026-07-13T23:02:09.5833333+00:00

    Sorry to hear that you are experiencing issues with this situation. Could you please sign in to the following link using the same email address that has the active subscription?

    https://account.microsoft.com/services

    Once you are signed in, select the option to manage the subscription and then try to change the payment method.

    If you are unable to complete the process, please share a screenshot of what you see (without including any personal information).

    If you cannot manage the subscription from that link, it is possible that the subscription was originally purchased through a third-party store rather than directly from Microsoft.

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