Error code 0x0

Question

From this morning i am unable to use Microsoft word, excel etc

I keep receiving an a message saying

Unknown Error, The error code is 0x0

I am unable to resolve this

Answer 1

Hi @asif mukhtar, 

Thank you for posting your question in the Microsoft Q&A forum. 

Regarding the "Unknown Error" (Error Code: 0x0) that appears when you try to open Word and Excel. To better understand the issue, could you please provide a few additional details? 

May I ask what version of IOS are you currently using? 

I found that Microsoft recently introduced a licensing certificate update for Microsoft 365 apps on macOS and iOS. Devices running unsupported Office versions may experience unexpected issues and can enter a reduced functionality state if the required updates are not installed.  

As an initial step, please make sure both macOS and Microsoft 365 apps are fully updated to the latest supported versions. Microsoft recommends updating the operating system first. For macOS devices, the minimum supported Office version is 16.83 and the minimum supported operating system is macOS 12 (Monterey) or later.  

If Outlook is already updated and the issue still persists, Microsoft also recommends completely signing out of Office, closing the application, reopening it, and then signing back in with your organization's account (including the_.onmicrosoft.com_ account if applicable). In some cases, this helps refresh the licensing information after the certificate update.  

For reference, please review the following Microsoft articles: 

 Certificate update for Microsoft 365 apps on managed macOS and iOS devices - Microsoft 365 Apps | M… 

Update Microsoft 365 or Office on your macOS or iOS device - Microsoft Support 

If the problem continues after completing the steps above, I recommend contacting your organization's IT administrator. They can verify whether the device is meeting the required Microsoft 365 update requirements and check for any organization-specific policies or licensing issues. Microsoft advises users experiencing these symptoms in managed environments to contact their organization's support team for further investigation 

If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.    

Thank you again for your time and patience. I hope this information helps point you in the right direction. If you have any updates after trying these steps, please feel free to share them, and I'll do my best to assist further. 

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