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Hi,
so I have a problem from yesterday. After opening the Excel (for example) it wants me to pay subscription, even I have it paid until October 2026. Its Family package.
Even if I want to pay new subscription, since I really need to use it right now, it cant process the final step.
When I open my account at Microsoft.com, i can see that i have Microsoft 365 Family package. I updated everything and it is still not working.
What should I do?
Thank you.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Sorry to hear that you're having trouble with this situation. Could you please share a bit more information about the issue? Is this happening on a Windows device? Also, have you already tried removing the account from the Microsoft 365 apps and then signing back in?