microsoft rewards

Question

I redeemed my points to gift card at microsoft rewards and i did not receive the reward email

Answer 1

Hi there,

If you've already tried all of the troubleshooting suggested and still haven't received the reward email, then the next step would be to contact the Microsoft Rewards Support team directly.

As fellow Microsoft users here in the Community, we don't have access to Microsoft accounts or the Microsoft Rewards system, so we can't check the status of your redemption, verify whether the reward was issued, or resend the email.

You can submit a support request to the Microsoft Rewards team here:

https://rewards.bing.com/support

When you contact them, it's helpful to include:

• The Microsoft account used for Rewards.
• The date and approximate time of the redemption.
• The reward you redeemed.
• The number of points deducted.
• Any redemption confirmation or order details from your Rewards history.

The Microsoft Rewards Support team is the only team that can review your redemption, determine what happened, and assist if the reward email needs to be reissued. But I suggest to check whether points has been deducted on your account or not.

Answer 2

Check the Microsoft Rewards Order history first:

1. Sign in to the Rewards page with the same Microsoft account used for the redemption.
2. Select Redeem > Order history.
3. Find the reward and check Status.
4. If the order is there, select Resend to send the confirmation email again.
5. Select Order Details to see whether the reward provides a code or link there.

Also verify the reward was sent to the primary email address on the Microsoft account, and check the spam/junk folder.

If the reward was a Microsoft or Xbox Gift Card, it may have been directly deposited to the Microsoft account balance instead of arriving as a separate gift card email.

If the order was cancelled, common reasons include:

• redeeming in a different region than the one used to sign up
• redeeming in multiple regions
• using a VPN
• using a VoIP phone number for authentication
• the reward being out of stock or unavailable

If the order is still processing and no code, link, or resend option is available, contact Microsoft Rewards Support through the Rewards support page.

---

References:

• Track my Microsoft Rewards orders
• Learn about Microsoft Rewards
• How to redeem Microsoft Rewards points