Billing error

freda ford 20 Reputation points
2026-07-16T12:33:34.1233333+00:00

$310.50 was taken out of my bank for Microsoft 365 professional? I want this cancelled, and funds returned please. I have tried several emails, only to have them shown as undeliverable due to inbox full.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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Answer accepted by question author

Demi-N 19,970 Reputation points Microsoft External Staff Moderator
2026-07-16T13:53:56.01+00:00

Hello freda ford,

Thank you for your post. I’m sorry to hear about the unexpected charge and the difficulty you have experienced while trying to contact support.

To better understand the subscription and determine the most appropriate guidance, I’ll need to request some additional billing and account information. Since this information may contain personally identifiable information (PII), please do not share it publicly in this discussion.

I have opened a Private Message for you. Please click “View Messages” and reply to me there with the requested information.

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Once I receive the details, I’ll review them and do my best to guide you toward the appropriate next step.

Kind regards,

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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