password change

Question

I am getting the run around everywhere I turn and it is affecting my business. I need to talk to a human as soon as possible. I have had to sign in 10 times to microsoft today. Everytime I do something different to try just to keep my password that has had zero problems, I have to sign in again. I need to talk to a human and get my password back or I am going to have to quit using microsoft. I just go to apple. I need to talk to somebody that can fix my problem. I am not worried about security. I need my password to stay the same.

Answer 1

Hi Keith Fitch

I understand how frustrating and disruptive this has become, especially when repeated sign-in prompts are affecting your business.

To clarify the issue before directing you further, could you please clarify what happens after you enter your current password?:

• Is the password accepted, but Outlook asks you to sign in again later?
• Or are you being required to change or reset the password before continuing?
• Do you see a specific message or error code?
• Does this happen only on Outlook.com in a browser, or across other Microsoft apps and devices as well?

If you would prefer help from a Microsoft support agent, please try the following:

• Go to Contact Us - Microsoft Support 
• Select the product or service you're having issue with.
• Click Get Home Support
• Type a brief description of your issue in the search box.
• Click Get Help and select Contact Support below. 
• Go to the Products and services tab and choose the appropriate product.
• On the Category tab, choose the appropriate category or an alternative option.
• Go to Confirm.
• Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.

Please kindly note that this is a public user-to-user forum, I do not have the ability, tools to unblock, recover accounts or bypass security.

If you prefer, you can also share the exact sign-in message here, and I will help you narrow it down step by step. I truly appreciate your precious time and understanding!