Black Screen

Question

Black Screen

Julian 0

I updated my laptop from Windows 11 22H2 to Windows 11 25H2. The update installed successfully, and after the restart everything worked normally. However, when the laptop entered sleep mode, it would not wake up. Pressing the power button, moving the mouse, pressing keys on the keyboard, and trying the usual wake-up shortcuts had no effect. The screen remained completely black, although the Caps Lock key responded, indicating that Windows was still running.

I then forced the laptop to shut down. After that, every time I powered it on, I could hear the Windows startup sound, which confirmed that the operating system had booted, but the display remained black.

The important point is that this issue was already present on Windows 11 22H2 before I upgraded. Even before the update, whenever the laptop went to sleep, it would often fail to wake, leaving the screen black while the system appeared to remain powered on. This suggests that the Windows 25H2 update did not create the problem but likely exposed or aggravated an existing issue. I would want to know what the issue is. Thanks

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Answer 1

Jeronimo Fuerte 43,305 Independent Advisor

A black or blank screen in Windows can be caused by different factors, such as display configuration issues, graphics driver problems, corrupted system files, or changes after a Windows update. To better understand where the problem is occurring, could you please let me know what happens every time you turn on the device?

Are you able to see the manufacturer logo (for example, Dell, HP, Lenovo, ASUS, etc.) when the device starts? If you can see the logo but the screen goes black afterward, this may indicate that the issue happens during the Windows loading process. If you do not see any logo or startup information at all, it could point to a hardware, display, or firmware-related issue.

Julian 0 Reputation points

2026-07-17T15:57:00.94+00:00

I do see the manufacturers logo but after the logo disappers i see nothing. Thanks
Jeronimo Fuerte 43,305 Reputation points Independent Advisor

2026-07-17T22:14:09.4633333+00:00
Before trying anything complex, let's attempt to wake up the graphics driver directly. While the laptop is powered on and sitting at the black screen, press Windows key + Ctrl + Shift + B simultaneously. If Windows is responsive in the background, you will hear a short beep, and the screen will blink or dim as the OS attempts to restart the display driver.

If the shortcut doesn't work, we need to bypass the problematic graphics driver by entering Safe Mode. Since you can't use the screen to restart normally, we will force Windows into the Recovery Environment (WinRE).

Turn on the laptop. As soon as the manufacturer logo appears, press and hold the power button for 5-10 seconds to force the laptop to turn off.

Turn the laptop on again, and immediately force it off again exactly when the logo appears. Turn it on a third time and let it boot. You should now see a "Preparing Automatic Repair" or "Please wait" message instead of the black screen.

Once the recovery screen loads, click Advanced options, then navigate to Troubleshoot > Advanced options > Startup Settings > Restart.

After the laptop restarts, press 4 or F4 on your keyboard to boot into Safe Mode. Please let me know if you manage to get into safe mode.
Julian 0 Reputation points

2026-07-19T21:05:28.8633333+00:00

I can get into the safe mode
Jeronimo Fuerte 43,305 Reputation points Independent Advisor

2026-07-19T23:39:45+00:00
While in Safe Mode, open Device Manager (devmgmt.msc).

Expand Display adapters.

Right-click your graphics adapter and select Properties.

If the Roll Back Driver button is available, use it.

If Roll Back is unavailable, right-click the adapter and select Uninstall device. If you see the option Delete the driver software for this device, check it, then restart the computer. Windows will load a basic display driver on the next boot, allowing you to install the latest graphics driver from your laptop manufacturer's website afterward.