Cannot proceed with AI-901

Question

Hi there

When I try to register me to take Ai-901 exam, "Unexpected Error" is shown and cannot proceed with it.
Could you tell me how I can proceed with it.

Thank you
Takumi Fujino

Answer 1

Are you seeing ERROR_VUE_WIDE_BLOCK in the URL when you try and schedule the exam?

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.