fix oxo error

Question

I'm trying to update my Microsoft 365 account and microsoft office, but it won't go through and is giving me an OxO error.

Answer 1

Hello

Is this on MacOS?

What MacOS version do you have?

If you have MacOS 14 or above,

First, see if you can update your Office apps. Open Word for example, click on the 'Help' tab >Check for Updates. Make sure you choose Update All when prompted. Let the process run through, can take a bit time. See if that works.

Otherwise, use the Update method in this article: https://support.microsoft.com/support/known-issues/unknown-error-0x0-license-not-found-error-microsoft365-macos

If it still doesn't work, please uninstall the apps. Follow the instructions here for complete uninstall.

https://support.microsoft.com/office/office-for-mac/troubleshoot-office-for-mac-issues-by-completely-uninstalling-before-you-reinstall

Then reinstall this way:

If you signed up via Apple App Store, then download and install from the App Store.

If you signed up via Microsoft directly, please go to https://www.office.com

Sign into the Microsoft account you used for the subscription. Click on the 9-dot icon on the upper left > More apps.

Then on the upper right, click on "Install apps". This will now download the installer file. Once downloaded, click on the file to install. It will install the Desktop version of the apps for you then.

https://support.microsoft.com/office/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

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However, if you have MacOS lower than 14, please let me know what it is, because the instruction is not the same.