not receiving emails

Question

not receiving emails

Clay W. Nesbitt 0

I am not receiving emails from Amazon or AARP since the change in email format

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3 answers

Your answer

Answer 1

TaoLi 96,850 Independent Advisor

Please contact the email sender.

Check if there was a bounce message. If so, please provide it here so we can determine why you did not receive the email.

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Answer 2

TaoLi 96,850 Independent Advisor

Hello,

You can also try sending a test email to your Outlook address from another provider and check if it arrives.

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Answer 3

TaoLi 96,850 Independent Advisor

Hello,

Please sign in to Outlook on the web and try these steps:

Check the Junk Email folder and search for “Amazon” or “AARP” in All folders.
Go to Settings > Mail > Junk email, confirm the senders are not blocked, then add their email addresses or domains to Safe senders.
Go to Settings > Mail > Rules and make sure no rule is deleting or moving these messages.
Check that your Outlook mailbox storage is not full.

After completing these steps, ask Amazon or AARP to resend a test email. If it still does not arrive, please confirm whether other emails are being received normally.

Clay W. Nesbitt 0 Reputation points

2026-07-18T04:13:20.4+00:00

They are not being blocked. Safe sending will not accept amazon.com. Says it is not complete. Mailbox storage is not full. No other emails are being blocked. Outlook needs to release any server-side blocks on my account.
Clay W. Nesbitt 0 Reputation points

2026-07-18T04:16:16.51+00:00

Tried all suggestions with no success. The hold needs to be released on the server-side.
Hornblower409 10,800 Reputation points

2026-07-19T06:34:09.8566667+00:00

@Clay W. Nesbitt said

Safe sending will not accept amazon.com

Try adding it to your Safe Senders List as @amazon.com
Hornblower409 10,800 Reputation points

2026-07-19T06:40:36.7333333+00:00

@Clay W. Nesbitt said

Tried all suggestions with no success

It is very unlikely, but I have seen reports where hackers will add a "Hidden Rule" to a Outlook account to remove all evidence of emails from Amazon so that you are not notified of new purchases.

1 -- Check your purchase history directly on the Amazon Web site.

2 -- Have you seen anything else that strikes you as unusual with your Outlook recentley?

since the change in email format

Not sure I understand. Did you Outlook recently change? From Classic Outlook to New Outlook? Can you please give me some more details on exactly what you meant by that statement?
Clay W. Nesbitt 0 Reputation points

2026-07-19T06:59:16.46+00:00

Yes, there was an unusual purchase of a $50 gift card that was not honored and Amazon suspended the account for days. It has now been reinstated and is all clear according to amazon. I purchased a new device and the format of outlook changed from the previous device that is why I made the comment regarding change in email format. How do you clear a "hidden rule". AARP travel reservation emails are also not being received. Thanks so much for any help.
Hornblower409 10,800 Reputation points

2026-07-19T07:10:01.2866667+00:00
@Clay W. Nesbitt said

I purchased a new device and the format of outlook changed from the previous device

I am guessing that you used to use Classic Outlook and your new device came with New Outlook for Windows? One key difference is there is a "Send/Receive" menu choice in Classic Outlook. Do these look familiar?

If you are now on New Outlook and want to go back to Classic, see:
https://support.microsoft.com/en-us/outlook/install-or-reinstall-classic-outlook-on-a-windows-pc

How do you clear a "hidden rule". AARP travel reservation emails are also not being received.

You can't. You will need Microsoft Support. You can include the link to this page in your Chat session to help them understand the problem.

In App Support - New Outlook for Windows or Outlook Web

Logon to https://outlook.live.com/

From the main menu: Help -> ? Help

{This should open the Help side panel}

Search Help -> {Your problem} and press Enter

Still need help? [Yes]

If you get "We're here to help": Tell us your problem -> {Your problem, again} [Get Help]

[Sign In] {Use any Outlook/Microsoft account}

Choose a support option -> Chat with a support agent in your web browser
Clay W. Nesbitt 0 Reputation points

2026-07-19T07:41:19.12+00:00

I attempted to contact Microsoft Support and got the message outlook.live.com is blocked. This is maddening.
Hornblower409 10,800 Reputation points

2026-07-19T08:39:26.34+00:00
@Clay W. Nesbitt said

I attempted to contact Microsoft Support and got the message outlook.live.com is blocked.

That's one I haven't see before. Let's try Door Number 2.

Chat Support

Open a browser to https://support.microsoft.com/en-us/home/contact

Tell us your problem: Do not receive emails from AARP. Suspect a hidden rule.

[Get Help] {Scroll down to the bottom of the page} [Sign in to Contact Support]

Sign in with any Microsoft account

Products and services: "Other Products"

Category: "Manage Account Security"

[Confirm]

Choose a support option -> "Chat with a support agent in your web browser"
Clay W. Nesbitt 0 Reputation points

2026-07-19T08:59:28.0133333+00:00

I have chatted with two persons. Neither can help because it is an email problem with Outlook. Again, outlook.live.com is blocked.
Hornblower409 10,800 Reputation points

2026-07-19T14:06:50.19+00:00

@Clay W. Nesbitt said

outlook.live.com is blocked

I don't understand. Entry into Outlook Web using either https://outlook.cloud.microsoft/ or https://outlook.live.com/ is working fine for me. What are you seeing?