Chat feature on Android device

Question

We recently swapped our Apple devices to Android at work. I am unable to find the chat feature on Microsoft teams on Android devices. Is it not included or it was set up wrong?

Thanks

Answer 1

Dear @Manoj Bhusal,

Please be assured that Microsoft Teams on Android does support the Chat feature. If the Chat option is not visible, it is usually related to the user’s license, Teams policy, app layout, or device configuration rather than a limitation of Android itself.

One important item to check first is the assigned license. If the Android devices are being used as shared or common-area devices, please verify whether the users are assigned a Microsoft Teams Shared Devices license. Please contact your Admin and ask them to follow these steps:

Go to Microsoft 365 admin center > Users > Active user > Select the affected user > Licenses and apps

If the user only has Microsoft Teams Shared Devices, assign an appropriate user license that includes Teams chat, such as a Microsoft 365 Business/Enterprise license, depending on your organization’s setup.

In the meantime, kindly try these steps on your Android device:

Open the Microsoft Teams app on the Android device and confirm the user is signed in with the correct work or school account.

Check the bottom navigation bar for the Chat option.

If Chat is not visible, select More or the three-dot menu and check whether Chat appears there.

Update the Microsoft Teams app from the Google Play Store.

Sign out of Teams, restart the Android device, and sign in again.

If the issue continues, uninstall and reinstall the Teams app.

Test the same account on Teams desktop or Teams web to confirm whether the issue is specific to the Android device or related to the user account.

I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. If not, we can continue working together to narrow this down.

The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.

As a moderator, I do not have the tools to investigate your specific account directly, as this is a support forum between users. Moderators and collaborators, including external Microsoft employees, may not directly intervene in the functionality of Microsoft products or access internal systems. Our role is limited to providing technical guidance on reported problems, requests, or ideas. However, I will do my best to guide you as clearly as possible.

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