Not Receiving emails

MARGARET KADZOASAJU 0 Reputation points
2026-07-18T15:15:13.7466667+00:00

I have not been receiving emails for days now but the junk mail is coming in on my laptop. Mail is coming in on my phone.

Outlook | Web | Outlook.com | Email
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  1. John Jefferson Doyon 80,315 Reputation points Independent Advisor
    2026-07-18T16:16:23.1133333+00:00

    Hi, @MARGARET KADZOASAJU

    Please open Outlook directly at https://outlook.live.com/mail and check:

    • Both the Focused and Other tabs
    • The Inbox filter is set to All
    • The Archive and Deleted Items folders
    • Settings > Mail > Rules, for any rule moving new emails

    Also try opening Outlook in a private/incognito browser window or a different browser.

    Do the missing emails appear when you search for the sender or subject? Are you using the same email address on both the phone and laptop?

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