I am getting a Windows Update error message

cinque8 5 Reputation points
2026-07-18T21:44:49.05+00:00

Hello,

I have a Windows 10, version 22H2, Build 19045.3803 laptop. When I turn my

laptop completely off, and then restart it, and go to Windows Update, I get a

message that says: You’re up to date. But when I click the Check for Updates

button, I get a error encountered message. This happens non-stop.

Is there a way to fix this?

Thank you.

windows update

windows update 2

Windows for home | Windows 10 | Windows update
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4 answers

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  1. John DeV 167K Reputation points Independent Advisor
    2026-07-21T21:00:12.74+00:00

    Sorry for the late reply and thank you for the update.

    If your computer is able to connect to Wi-Fi, please try connecting it to your phone's mobile hotspot, then check for updates again.

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  2. Ramesh 178.3K Reputation points Volunteer Moderator
    2026-07-21T01:56:56.3766667+00:00

    Please reset the Windows Update cache using this batch file to see if that fixes the issue:

    https://gist.github.com/winhelponline/af9296c106448a664a6229d8146a85fd

    1. Download the zip file and extract the batch file to the desktop.
    2. Right-click on the batch file, click Properties, click "Unblock" (if present), and OK.
    3. Double-click the batch file to run it.
    4. After it completes execution, don't close it yet.
    5. Right-click on that Command Prompt window, click "Edit" and click "Select all"
    6. Right-click on that Command Prompt window, click "Edit" and click "Copy" (This copies the output to the clipboard.)
    7. Paste the info (Ctrl + V) into your reply window.

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  3. cinque8 5 Reputation points
    2026-07-20T21:51:59.47+00:00

    Hello John,

    Thank you for your response.

    I am not using a VPN, I am not sure about a proxy. I do use Malwarebytes antivirus,

    but I have to manually turn it on for it to run.

    My Chrome browser connects to websites normally.

    Windows Update is showing a automatic trigger start.

    BITS was not running, so I clicked to start.

    Cryptographic services is running

    Thank you for your help!

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  4. John DeV 167K Reputation points Independent Advisor
    2026-07-18T22:43:31+00:00

    Hi, good day!

    A few questions to help narrow it down:

    Does the error appear every time you click Check for updates, or does it eventually work after a few attempts?

    • Are you using a VPN, proxy, or third-party antivirus (such as Norton, McAfee, Avast, etc.)?
    • Can you open websites normally in your browser?

    In the meantime, please check whether the required Windows Update services are running:

    Press Windows + R to open Run, type services.msc, and press Enter.

    Locate these services:

    Windows Update

    Background Intelligent Transfer Service (BITS)

    Cryptographic Services

    Please make sure the following services are available and their status is set to Running. If any of them are stopped, right-click the service and select Start.

    I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

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