Saving documents after renewing my 360 subscription

Question

I have renewed my Microsoft 360 subscription, but still can't save documents, which appear as "Read Only"

Answer 1

Hi Gautam Dev,

I understand that you renewed your Microsoft 365 subscription, but your documents are still opening as Read Only and cannot be saved.

To help determine the cause, could you please provide the following information:

• Are you using a Windows PC or a Mac?
• If you are using a Mac, what version of macOS are you running?
• Does the issue occur with all documents or only specific files?
• In any Office app, go to File > Account (or Word > About Word on Mac) and confirm whether Microsoft 365 shows as Activated.

In the meantime, please try these basic checks:

1. Verify that your subscription is active by signing in to account.microsoft.com/services with the account used to renew Microsoft 365.
2. Sign out of all Office applications and then sign back in with the same Microsoft account associated with the subscription.
3. Restart your device and test creating a new document to see if it can be saved.
4. If the issue affects only certain files, check whether those files have been marked as Read-only or are stored in a location with restricted permissions.

Once you provide the device type and version details, we can suggest more targeted troubleshooting steps.