Did not receive an activation code

Question

I renewed my subscription to Microsoft 365 through my Amazon account. I did not receive an activation / product key code. How do I reinstate my subscription?

Answer 1

Since this was purchased through Amazon, a third-party retailer, that transaction is managed by Amazon, not Microsoft. Microsoft's support page confirms this: they can't reissue codes, cancel, or manage billing for subscriptions bought through third-party retailers, only the retailer can.

Source: https://support.microsoft.com/en-US/accounts-billing/subscriptions/manage-your-microsoft-365-subscription-purchased-through-a-third-party

You'll need to contact Amazon customer service directly, they can resend the activation code or confirm your order details.