Merged Record

Question

Can a record be 'un-merged', so I can redo the merge correctly

Answer 1

Hello Theresa Azevedo,

Thank you for your post.

To make sure I understand your request correctly, could you please clarify what type of record you merged and where the merge was performed?

For example, was the record merged in a Microsoft application such as Dynamics 365, Dataverse, Word, or an application such as Microsoft Clipchamp? Alternatively, did you use a third-party tool? I noticed that your question was posted under the OneDrive for Business category, but it is unclear whether OneDrive is simply where the file is stored or whether the merge was performed in another application on your Windows device.

Could you also describe the steps you followed when merging the records and what result you would like to correct? If possible, please share a screenshot of the merged record or the merge option you selected, after hiding any personal or confidential information.

Additionally, could you confirm which Microsoft 365 or Office subscription you are currently using? This information may help identify the application and features available in your environment.

The ability to undo or reverse a merge depends on the application and method used. Once I have these additional details, I’ll be in a better position to understand your scenario and determine the most appropriate guidance.

Kind regards,

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