Task Failures

Question

Summary of Issue: I am experiencing repeated failures with Copilot Tasks that still consume my monthly task quota. Even after adjusting my workflow to use smaller tasks, shifting more reasoning into chat, and avoiding multi-step operations, the failures continue. As a result, I am being charged for tasks that do not complete successfully.

Plan Type: Microsoft 365 (Copilot subscription)

Usage Pattern:

• Tasks used this month: approximately 25

Successful tasks: fewer than 8

Failed tasks: the majority, often stalling or timing out

Task Types:

Fiction writing workflows

Multi-book outlines

Document generation

Continuity maps

Mitigations Attempted:

Breaking tasks into smaller units

Moving reasoning into chat

Reducing scope

Avoiding multi-step workflows

Impact: I am effectively paying for 25 tasks per month but receiving only a small fraction of usable output due to repeated system failures. I need this issue escalated, reviewed, and compensated appropriately.Summary of Issue:

I am experiencing repeated failures with Copilot Tasks that still consume my monthly task quota. Even after adjusting my workflow to use smaller tasks, shifting more reasoning into chat, and avoiding multi-step operations, the failures continue. As a result, I am being charged for tasks that do not complete successfully.

Plan Type: Microsoft 365 (Copilot subscription)

Usage Pattern:

Tasks used this month: approximately 25

Successful tasks: fewer than 8

Failed tasks: the majority, often stalling or timing out

Task Types:

Fiction writing workflows

Multi-book outlines

Document generation

Continuity maps

Mitigations Attempted:

Breaking tasks into smaller units

Moving reasoning into chat

Reducing scope

Avoiding multi-step workflows

Impact: I am effectively paying for 25 tasks per month but receiving only a small fraction of usable output due to repeated system failures. I need this issue escalated, reviewed, and compensated appropriately.

Answer 1

Hello David Adkins,

Welcome to Microsoft Q&A forum.

It's unfortunate to hear that you are losing credits when the task failed. Copilot credits get deducted when the task is processing, so it can still reduce the token while it fails.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. In this case, please try to contact Microsoft Support.

• Type Live chat in the search box. 
• Now click Get help, and Select Contact Support or Sign in to contact support below. 
• Go to the Products and services tab, and choose Other products
• On the Category tab, choose Billing and Account Profile questions 
• Go to Confirm. 
• You can now choose the option of Chat with a support agent on your web browser. 

Thank you for your understanding.